Getting Started with Firefly Reservations
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      1. Firefly Reservations Knowledge Base
      2. Getting Started with Firefly Reservations

      Getting Started with Firefly

      Firefly can be as DIY (do-it-yourself) as you want it to be! This is everything you need to make the most of your Free 2 Week Trial or to set up Firefly Reservations yourself.

      Quick Links

      Overview

      Days 1-3: Get Started with Set Up

      Days 4-6: Explore Core Features

      Days 7-9: Enhance the Guest Experience

      Days 10-12: Fine Tune Your Operations

      Days 13-14: Activate Your Account

      Overview

      Welcome to Firefly Reservations!

      We’re excited to help you get your park up and running quickly. Designed by a campground owner who wanted to simplify operations, Firefly allows you to set up your park details and streamline your operations, letting you focus on what you truly enjoy as a park owner or manager.

      ⛺ If you haven't created your free trial account yet, simply click here! After that, return to this guide to continue your setup.

       

      This guide is here to assist you in maximizing your free two-week trial while getting your park ready for guests. Just follow these steps, and you’ll be all set in no time!

      If you haven’t already, don’t forget to book your full product overview with our sales team here!

      🔗 All of the links below contain step-by-step guides to each feature, or a video to help walk you through just how easy setting up Firefly Reservations can be. 

      Days 1-3: Get Started with Set Up

      Let's set up the basics, so you can start exploring! 

      Navigating Firefly - Watch this quick video to get an overview of where to find what you need in Firefly. 
      • Set Up Your Property Settings - these help your online portal look and feel like your park! 

      💡 Pro Tip: Use the "Fees tab" to pass along your reservation and processing fees to your guests. (This makes Firefly free to use for you and your team!)

      • Add an Amenity, Tax Rate, and Unit Class
      • Set up a Unit - Go through each of the unit tabs. If it isn't applicable to your park, you can ignore it! 
      • Upload your Map - Don't have one? It's okay! It can be uploaded at a later date and simply enhances the booking experience for guests. 

      Days 1-3 are now complete, your reservation portal is starting to look and feel like your park, and you are well on your way to taking online reservations! 💃

      Days 4-6: Explore Core Features

      Now that your foundational set up is in place, let's explore some of Firefly's more powerful resources: 

      • Payment Processing - Research and choose your payment processor options. You can find information about our partners here and watch a video for an overview of what getting started with a payment processor looks like here. 

      💡 Pro Tip: It can take some time to determine which payment processor is right for your business. Knock out this step early in your trial to help speed up the timeline. 

      💡 Pro Tip: We can import all of your POS categories and items during your onboarding process to save you time. 

      • Create an Add-On - In Firefly, we have two types of add-ons that help parks make more money per booking. Learn about our general add-ons, and required add-ons. 
      • Add a Discount - In Firefly, there are two types of discounts: Rate Qualifiers and Coupons. 
      • Customize your Reservation Grid

      Days 4-6 are now complete! Start creating test reservations to see how managing your system works in real time. 

      Days 7-9: Enhance the Guest Experience

      Now that your reservation portal is well on it's way - it is time to dive into enhancing your guest experience! 

      Days 7-9 are now complete! You are almost ready to activate your Firefly park. If you want help with this set up and are ready to move forward with Firefly, our onboarding team is here to help! Activate your park and our sales team will connect you to a customer success manager for 1:1 onboarding. 

      Days 10-12: Fine Tune Your Operations

      You're almost ready to activate your account! Now it's time to fine-tune your settings and dive deeper into customizing Firefly so you can see how Firefly is the smarter reservation software. 

      • Go through your property settings with a more detailed view - we recommend updating the display preferences tab for the best customization!
      • Connect to your payment processor

      Days 13-14 Activate Your Account

      You've set up everything and explored Firefly's features - now it's time to put it all together! We have an awesome team who is here to help you finish your set up, and start taking reservations. 

      Activate your account and connect with our team today! 🙌